I can't send text messages

What you may notice

• You receive texts, but the ones you send don't go through
• Your message says Failed or shows a Retry button
• Your texting app shows a different business number than the one you expected

What you can try

1. Make sure you're texting from the right app. For most customers that's CloudieConnect or SNAPmobile. A few businesses use Textable. See Business texting.
2. Check the business number the app is showing is the one you expect.
3. Send one test message.
4. Note the time and any error you see, and take a screenshot.

Please don't change any account settings to try to fix it. Contact PMX instead.

Did your number just move to PMX?

When a business number is transferred to PMX from another provider, calling and texting can start working at different times. Texting often takes longer to finish setting up. During that time you might be able to receive texts but not send them, or your texting app might show a temporary number. This is normal and PMX will finish it on our side.

My texting app shows the wrong number

Don't try to change it yourself. Contact PMX and tell us:

• Your name and organization
• The number you expect to see
• The number the app is showing

If it still doesn't work

Contact PMX with the number you're texting from, the approximate time you tried, the error you saw, and a screenshot.