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CloudieConnect: use your office phone on your computer or cell

CloudieConnect lets you use your work extension from your Windows or Mac computer, or from your iPhone or Android phone. You can:

  • Make and receive calls
  • Use your computer's speakers and microphone, or a headset
  • See recent calls and contacts
  • Listen to voicemail and change your greeting
  • Send and receive text messages, if texting is included in your service

1. Download and install

Computer

Open the downloaded file and follow the prompts to install.

Cell phone

When the app asks for permissions, tap Allow, so calls can ring. On Android, also allow Display over other apps so incoming calls pop up while you're using other apps. If you skipped a permission, turn it on in Settings > Apps > CloudieConnect > Permissions.

2. Sign in

  1. Open CloudieConnect.
  2. Enter your username and click Next.
  3. Enter your password and click Login.

Use the same username and password you use for the phone portal. Not sure what they are? Contact PMX.

The rest of this guide shows the computer app. The cell phone app has the same features under the Contacts, Dialer, Messages and Recent tabs.

3. Make a call

From the keypad:

  1. Click the Keypad icon on the left.
  2. Type the number, or start typing a contact's name.
  3. Click the Phone icon.

From contacts or recent calls: open Contacts or Recents, find the person, and click the Phone icon next to them.

4. Answer a call

When someone calls, a notification pops up on your computer. Click to answer or decline. During a call you can mute, open the keypad, or hang up.

5. Choose your microphone, speakers or headset

If callers can't hear you, you can't hear them, or you want to use a headset:

  1. Click the Settings icon in the lower-left corner.
  2. Select Devices.
  3. Under Audio, pick your Input Device (the microphone callers hear) and your Output Device (where you hear calls). You can adjust both volumes here too.

Using a USB or Bluetooth headset: connect it to your computer, then select it as both the input and output device.

6. Ringtone and sounds

Click Settings, then Application Settings, to turn the Ringtone, Alert and Dial Pad Tone on or off.

Tip

Leave the ringtone on so you don't miss calls.

7. Voicemail

Click the Voicemail icon on the left and select a message. From there you can listen to new, saved and deleted messages, download or forward a message, call back, see details, or delete it.

8. Voicemail greeting

Click the Greetings icon on the left to add a new greeting, play one you've recorded, choose which one is active, or delete an old one.

Forgot your password?

  1. On the login screen, click Forgot Password?
  2. Enter your username and click Continue.
  3. Follow the instructions sent to the email on your account.

Need help?

Contact PMX and tell us:

  • Whether you're on Windows or Mac
  • Whether the problem is with incoming calls, outgoing calls, or both
  • Whether you're using your computer's microphone and speakers or a headset
  • Any error message on the screen