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CloudieConnect calls aren't showing up on my phone

Overview

The most common reason calls don't ring in CloudieConnect is that the app doesn't have permission to alert you or use your microphone. Your phone may have asked when you first installed it, and it's easy to tap Don't Allow by mistake.

What you may notice

  • Calls go to voicemail without ringing in the app
  • You see a missed call later but never heard it ring
  • Calls ring but nobody can hear you

What you can try

  1. Check the app's permissions. Open your phone's Settings, find CloudieConnect, and make sure these are allowed:
    • Notifications
    • Microphone
    • On Android, also Display over other apps, so calls pop up while you're in another app
  2. Check your phone's own Do Not Disturb or Focus mode is off, or that CloudieConnect is allowed through it.
  3. Make sure PMX Do Not Disturb is off. Dial *79 from the app.
  4. Sign out of CloudieConnect and sign back in.
  5. Test it. Ask a coworker to call your extension.

Menu names vary a little between phone models and system versions. If you can't find a setting, contact PMX and we'll walk you through it.

If it still doesn't work

Contact PMX and tell us:

  • iPhone or Android
  • The approximate time of your test call
  • Whether your desk phone rang
  • A screenshot of any error